Contracts & SLAs
Available SLA Templates
Type | Description | Time Window | Fine Amount | Trigger | |
|---|---|---|---|---|---|
| On Time Delivery | Same day delivery by 8pm - 95% on-time rate | Month | €5 | per percentage_in_window (95%) | |
| On Time Delivery | Next day delivery by 8pm - 95% on-time rate | Month | €7.5 | per percentage_in_window (95%) | |
| On Time Delivery | 2-hour delivery slots - 98% on-time rate | Month | €10 | per percentage_in_window (98%) | |
| On Time Delivery | 4-hour delivery window - 96% on-time rate | Month | €8 | per percentage_in_window (96%) | |
| On Time Delivery | Specific appointment window - 99% on-time rate | Month | €12 | per percentage_in_window (99%) |
Select all
Type
On Time Delivery
Description
Same day delivery by 8pm - 95% on-time rate
Time Window
Month
Fine Amount
€5
Trigger
per percentage_in_window (95%)
Type
On Time Delivery
Description
Next day delivery by 8pm - 95% on-time rate
Time Window
Month
Fine Amount
€7.5
Trigger
per percentage_in_window (95%)
Type
On Time Delivery
Description
2-hour delivery slots - 98% on-time rate
Time Window
Month
Fine Amount
€10
Trigger
per percentage_in_window (98%)
Type
On Time Delivery
Description
4-hour delivery window - 96% on-time rate
Time Window
Month
Fine Amount
€8
Trigger
per percentage_in_window (96%)
Type
On Time Delivery
Description
Specific appointment window - 99% on-time rate
Time Window
Month
Fine Amount
€12
Trigger
per percentage_in_window (99%)
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